Terms & Conditions

~ Ordering and Shipping ~

 
  • We accept payments via PayPal and our secure online checkout system. After Pay is also available for Australian customers.
  • Due to the high volume of orders, all orders are processed, packed and shipped on Thursdays and Fridays of each week. When placing your orders please keep this in mind.
  • Once shipped orders normally take between 1-4 business days for your order to arrive. As we are located in Melbourne, orders to Western Australia and the Northern Territory may take longer.
  • All orders are shipped with Australia Post and are accompanied with  a tracking number.
  • If you provide an incomplete or wrong shipping address, your order will be delivered to the wrong address or returned to us. If this is the case, you will be invoiced with additional postage or order fees.
  • International shipping is available, with all orders are sent via DLH and are accompanied with a tracking number.
  • Elfhame is currently shipping to 24 countries. If your country doesn’t appear during check-out, please contact us and I will see what can be arranged.
  • International customers, you are responsible for knowing your countries customs laws. We do not accept responsibility for any actions taken by your countries customs.
 

~ Refund and Exchange ~

 
  • We are more than happy to accept refunds or exchanges when an item has been damaged.
  • A refund or exchange will occur when we have received the item in question.
 

~ Terms of Service ~

  • All magickal items are for educational purposes unless otherwise stated.
  • The purchaser agrees to pay for any additional shipping cost.
  • Our herbs and resins are for magickal use only.
  • Elfhame reserves the right to refuse patronage and refund orders when needed.